Refund policy

We want to ensure that you have a satisfactory shopping experience, and we understand that returns may sometimes be necessary. Please find below our return policy for your reference:

1. Return Period: We offer a 30-day return window from the date of delivery. If 30 days have elapsed since your delivery, we regret to inform you that we cannot offer a refund or exchange.

2. Eligibility Criteria: To be eligible for a return, the item must meet the following criteria:

a. Unused and Undamaged: The item should be in unused and undamaged condition. It should not show any signs of wear, tear, or alteration.

b. Original Packaging: The item must be returned in its original packaging or similar protective packaging to prevent damage during transit, and must include all accessories supplied with it, such as the USB-C charging cable.

c. Specific Product Eligibility: Certain products may have specific eligibility requirements due to their nature. For more information regarding the eligibility of specific products, please contact our customer support.

3. Return Process: If you wish to initiate a return, kindly follow these steps:

a. Contact Customer Support: Within the 30-day return period, reach out to our customer support team by email at support@windryft.com. Provide your order number and the reason for the return. Our support team will guide you through the process.

b. Approval and Instructions: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed with the return, including the address to ship to. Please do not send anything back before receiving these instructions — packages sent to an unlisted address cannot be traced or refunded.

c. Secure Packaging: Pack the item securely in its original packaging or similar protective packaging to ensure it remains undamaged during transit. Please make sure to include the RMA number on the package.

d. Return Shipping Costs: The buyer is responsible for all return shipping costs. Return postage is paid by you, is not reimbursed, and is not included in the refund. This applies to every return based on personal preference — for example, if you changed your mind, ordered by mistake, or simply did not get on with the product.

The only exception is an item that arrives damaged or defective, or a return caused by our error — for example, if we sent you the wrong item. In those cases we cover the return shipping in full, as set out in sections 4b and 7.

We recommend using a trackable shipping method to ensure the item's safe return.

4. Inspection and Refund Process: Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will initiate the refund process. Here are some important points to note:

a. Refund Method: The refund will be processed using the original payment method used for the purchase.

b. Refund Coverage: The refund will cover the cost of the returned item(s) only. Return shipping paid by you is not refunded. The only exception is an item that arrived damaged or defective, or a return caused by our error, in which case the return shipping is reimbursed in full together with the price of the item.

c. Processing Time: Refunds are processed within 5 business days of approval. Depending on your payment provider, it may take some additional time for the refund to reflect in your account.

5. Exchanges: If you wish to exchange an item, please follow the return process as outlined above and then place a new order for the desired item. This will ensure a faster turnaround time for receiving the product you want.

6. Non-Returnable Items: Certain items are non-returnable, including but not limited to gift cards and items marked as final sale or clearance. Please review the product description or contact our customer support for more information on non-returnable items.

7. Damaged or Defective Items: If you receive a damaged or defective item, or an item other than the one you ordered, please contact our customer support immediately with a photo or short video showing the problem. We will resolve it by providing a replacement, a refund, or any other necessary solution, at no cost to you — including return shipping, which we cover in full in these cases.

8. Order Cancellations: You can cancel your order free of charge at any time before it ships. Orders enter processing quickly, so please contact us as soon as possible. Once an order has shipped, it must be handled as a return.

We strive to provide excellent customer service and will do our best to accommodate your return requests within the specified guidelines. If you have any further questions or concerns about our return policy, please don't hesitate to contact our customer support team at support@windryft.com.